Training Topics - Patricia Pippert
BASIC PRESENTATION SKILLS 1 ½ - 2 Days
  • Learn to organize and practice presentations -- impromptu and rehearsed (videotaped)
  • Focus on a specific audience's needs, interests and priorities
  • Improve professional delivery: vocal projection, eye contact, movement, gestures, pausing
  • Handle audience questions and objections effectively
  • Learn to use visual aids to effectively support the presentation
CRUCIAL CONVERSATIONS:
TOOLS FOR TALKING WHEN THE STAKES ARE HIGH 1-2 Days
This seminar is based on the book by the same name.
  • Recognize when conversations are truly crucial and when you need to use specific skills
  • Catch problems earlier because you will have the confidence and ability to speak up with candor
  • Improve collaboration and reduce conflict between employees and departments
  • Express even tough ideas in ways that don’t create defensiveness
  • Ensure that decisions are made with the collective best thinking of everyone in your team or group

BUSINESS WRITING FOR RESULTS ½ Day to Full Day

  • Demonstrate writing that is complete, clear, and concise in your own natural style
  • Learn three steps for writing: pre-write, free write, rewrite
  • Learn to mind-map and to profile your audience prior to writing
  • Build confidence in your choice of words, spelling, and punctuation
  • Practice editing and proofreading to improve your message’s clarity
COACHING BASICS ½ Day
  • Learn your direct reports’ most important needs for coaching
  • Gain insights into your current strengths and weaknesses as a coach
  • Learn to address 3 kinds of coaching situations: performance career, and development
  • Prepare for an actual Coaching Discussion with one of your direct reports

CONFLICT RESOLUTION STRATEGIES ½ Day to Full Day

  • Understand when conflict is necessary and how to use it to achieve productive ends
  • Learn to differentiate between conflicts, disagreements, and misunderstandings and appropriate tactics for each
  • Confront people in a way that minimizes defensiveness and hostility
  • Help others resolve conflict
  • Learn the five conflict resolutions strategies from the Thomas-Killman instrument

MAXIMIZING SOCIAL SALES OPPORTUNITIES/ETIQUETTE ½ Day

  • Identify various business social events and their connection to your business goals
  • Develop your business social skills (‘chit-chat”) to make the most of those events
  • Demonstrate signs of confidence rather than arrogance in your networking opportunities


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