The Savvy Communicator: June 2007
The Savvy Communicator )


in this issue
  • A little human contact, please
  • Non-verbally speaking
  • Contact Clarification
  • And the winner is...
  • To subscribe to this newsletter

  • Have you ever seen the television show Boston Legal?

    There was a great example in a recent episode of how important face-to-face communication is and how far away from it our emailing/messaging/blogging/social networking world has taken us. Read on.

    Savvily Yours,


    Janie Gabbett

    A little human contact, please

    There's a character on Boston Legal named Jerry Espenson who suffers from Asperger's disease, which makes him socially awkward. He might be the last character you'd expect to lament the lack of human contact involved in today's keyboard-happy society.

    When Jerry begs for his job back in a recent episode, it is because he misses working at a place where people actually look at each other, walk into each other's offices and hash out problems face to face. He even poses the question, "Do you know how rare that is?"

    I couldn't agree more, Jerry. I have recently observed workplaces where:

    • people who work three feet apart rarely speak
    • "Hello" in the hallway is rarely returned
    • people react as if their bedrooms have been invaded when colleagues approach their offices or cubicles

    This is so sad. It also contributes to high turnover.

    Look people in the eye. Return their gaze. Say "How are you?" and mean it.

    Arrange the occasional lunch with a colleague, even if that means getting in your car or hopping in a cab, and especially if it only means hopping up from your desk. Business is still about relationships. And it always will be.

    Non-verbally speaking

    I've been learning a lot about the power of non-verbal communication lately.

    Last week I put the top executives of a large company through a simple exercise. They had to communicate as many things about themselves as they could without using words. One pair learned 25 things about each other in the few minutes I gave them.

    The point? There is a lot of rich, valuable information available to us when we are simply observant while in each other's presence.

    My own recent learning around non-verbal communication occurred as I spent time with my father in the last couple months of his life.

    We had never communicated very well. I always imagined some big cathartic death-bed conversation, like in the movies. Instead, I learned that simply being with him, sitting next to his bed, was the only communication we needed to finally come to peace with each other. I was holding his hand when he died.

    For a woman who would rather talk than eat, this was a powerful lesson.

    Contact Clarification

    Life changes sometimes beget life changes. I recently left Burson-Marsteller and have returned to offering my communication services through The Gabbett Group.

    The email and phone number to reach me remain: janie@gabbettgroup.com and 847-651-4821.

    And the winner is...

    In our last letter, we asked the quiz question: In the movie "A Christmas Story," when Ralphie's dad is unpacking his major award, what word does he mistake for Italian? The answer: fragile.

    Many of you got this one right, but David Schlesinger from London had the fastest fingers and won a night light fashioned after the movie's famous leg lamp -- clearly a collector's item in the making. Congratulations, David. We all know what this must mean to you.

    New Quiz Question: In Malcolm Gladwell's book Blink he makes this statement, "The risk of being sued for malpractice has very little to do with how many mistakes a doctor makes." According to Gladwell, what is the greater determining factor?

    The first person to email me with the correcct answer wins. Go!

    To subscribe to this newsletter

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    phone: 847-651-4821


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